CFO Insights provided key information and outcomes for expenditure across service lines that enabled the council to establish a new analysis framework to support decision making.
The challenge
The council's existing approach was deliberately focused on narrative as opposed to measurement, but a 2015 peer review and 2017 internal audit recommended more robust performance management and strategic plans for services.
In response to these reports, the council needed to establish a suitable framework to change culture, based around three measurement dimensions:
- delivery
- satisfaction and perception
- cost
How we helped
The council used CFO insights to address the ‘cost’ aspect of their framework by easily extracting spend information for all service lines. This information was then aligned with reported outcomes.
Establishing a clear understanding of the extent performance was impacted by spend or other factors enabled informed funding decisions.
The results
CFO insights has provided a clear basis for stage 1 of Blackpool Council's journey. The exploration of CFO Insights’ other data lenses (characteristics and outcomes) also adding measurable depth to the analysis.
