In our latest CPD technical update webinar, we explained how the new principles and cross-cutting rules have affected customer outcomes, and how firms are responding to the challenge.

By watching the webinar, you'll earn one CPD point and learn about:

  • What the Consumer Duty is and its reach
  • The impact the Duty has had in the last year on financial service firms
  • Where the FCA is expecting further progress
  • Examples of good practice and areas for improvement
  • What's next for the Consumer Duty?

Catch up on demand:

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Download a copy of the presentation slides

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You can catch up by watching all of the previous CPD webinars on demand
On demand CPD technical update webinars
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